Shipping and Returns Policies
In-stock items usually ship within five business days from our dropship suppliers located throughout the U.S. In most cases, orders are able to ship within two days. After we ship your order delivery time will vary from state to state.
DOMESTIC SHIPPING - UNITED STATES
Our goal is to offer you the lowest possible price on shipping. Therefore, we include shipping costs into the price of our products (not including HI and AK). Therefore, we only ship within the U.S. For lightweight items our drop shippers use the United States Postal Service (USPS) but for heavier items FedEx delivery services will be used.
Additional Rates for shipping to Hawaii and Alaska
A flat $8 fee for shipping will be added to all orders shipped to Alaska or Hawaii. Please note that orders sent to these states can take up to an additional 5 - 7 days in transit time.
We do not ship outside of the United States.
We want you to love what you ordered! However, many of the vendors we work with to provide our surplus inventory, do not allow returns. As a results we do not offer returns and all sales are final. In the case you are unhappy with your order, please let us know so we can exchange it.
To process an exchange, please send an email to firstname.lastname@example.org with the information listed below. We will reply with instructions on how to ship your item back to the SMG Store.
- Order number
- Name and address
- Products being returned
- Reason for return
- What you would like to do (exchange for same item or a simular one)
If you have any other questions about shipping or returns, please feel free to contact us at email@example.com.
Please call our Customer Care team if you have any questions:
SHIPPING TO MULTIPLE ADDRESSES
SMG Store offers shipping to multiple addresses in the same order. To do this you will need to specify in the ‘additional details’ field upon checkout which items will go to which addresses. You do not need to place separate orders.